Please feel free to reach out with any questions or suggestions. We do our best to respond within one business day.
How can I restore my premium subscription?
To restore you premium Chatr subscription please navigate to Profile -> Advanced -> Restore Subscription.
Why do you need to sync my contacts?
Chatr recommends syncing your contacts so that we can find other users you may know. We are committed NEVER miss use, sell, or leak information without your knowledge for any reason.
Is phone number verification the only way to log-in?
Yes, we choose this solo authentication method to help eliminate fake accounts and bots. We believe this is a key factor to generate an authentic experience. Please feel free to reach out if you are experiencing any issues.
How can I delete my account?
To delete your account and all info associated to it please navigate to Profile -> Advanced -> 'Delete Account'. See here for more info.
How can I add or remove my Instagram account from my profile?
To link your Instagram account to your Chatr profile navigate to Profile -> Edit Account -> 'Connect Instagram Account'. To disable Instagram posts from showing on your profile please visit Profile -> Advanced -> 'Disable Instagram'.
How many members are allowed in a group chat?
As of now Chat only support up to 30 members per group chat. We plan on increasing this limit as more features roll out.
How many members are allowed in a public channel?
As of now Chat only support up to 100 members per group chat. We plan on increasing this limit as more popularity for channels is reached.
My account has been banned, how can I restore it?
Please reach out to Chatr via the support page for further assistance.
My question is not asked here, what do I do?
Please feel free to reach out with any requests, suggestions, or help. We will try to respond within 24 hours but also please be patient as we are a very small team.